Policies

No Silly String

Silly String causes irreparable damage and will result in a minimum cleaning/repair fee of $300. Silly String damage fees can be as high as $5,000 if replacement of the inflatable is required. We politely ask that you do not even have silly string available at your party.

Security Deposits:

All orders require a deposit of 50% of the cost of the rental. This deposit is applied to the total balance of your reservation. The deposit will never be refunded for any reason, but may be applied for 1 year as a rain check IF you cancel your party 24 hours before the day of the event. 

Delivery, Late Pickup & Overnight:

A Johnson’s Dip n’ Bounce representative will deliver your order on the day you reserved 1-2 hours prior to your reservation start time. Pickup will be after your reservation end time. You will receive your rental at least 30 minutes prior to your reservation start time. Upon delivery,  the set-up site must be free of debris and in compliance with Johnson’s Dip n’ Bounce site Policy. If you are planning a late or early party, late or early set-up or pick-up can be arranged. Late pickup and overnight options are available and start at $50 for dry items and $100 for water items. We always attempt to accommodate your needs. Please contact a representative with any questions or special requirements.

Pick-Up Inspection:

An inspection of the rental unit will be completed upon pick-up to check the unit for:  

• Excessive dirt, silly string, gum, food, or other banned items.

• Damage to the unit (Irreparable damage will result in damage fees ranging from $500 to $5,000)

• Water in a unit that is rented dry, not resulting from weather.

Cancellation Policy:

Due to safety concerns, Johnson’s Dip n’ Bounce reserves the right to cancel deliveries in the case of severe weather. Customers who cancel their reservation will not receive a refund of the deposit; however, if cancelled within 24 hours before the reservation, the deposit will be held as a rain check, and can be applied to a date within 12 months of the original event date. Cancellation notifications can be made by emailing jmaurice7871@gmail.com and by calling (225)335-3837 between the hours of  7am-8pm. There are no refunds or rainchecks for reservations cancelled on the day of the event or after the required 24-hour cancellation time. ****Note regarding rainchecks and rescheduling: the unit originally reserved is subject to availability and may not be available for the subsequent date. Again, customers who cancel after the required 24 hour period or on the day of the event forfeit their deposit….. No exceptions.

Safety:

The following rules will help keep you and your guests safe while enjoying your inflatable unit. 

· Supervision: The safety of the children depends on you. Your personal supervision is always required. As the lessee of this inflatable unit, the safety of all the riders is your responsibility. As the adult supervisor, you should position yourself in proximity of the entrance to the inflatable and be prepared to assist users when they enter/exit the unit.

· Age Groups: Only compatible age groups and sizes shall play on the inflatable at the same time. Please read and adhere to the maximum number of users for your rental

· Shoes/Glasses/Jewelry: All users MUST REMOVE SHOES, GLASSES, AND ALL LOOSE JEWELRY before playing in the inflatable.

· Pre-existing Health Conditions: Pregnant women, individuals with pre-existing injuries, and others susceptible to injury from falls, should not use the inflatable.

· Flipping/Wrestling/Piling: Improper use of the inflatable includes flipping in the air, wrestling, and riders piling on themselves. Such activity may result in neck and back injuries to users.

· Installation: Do not remove the inflatable from the area where it was installed. If the inflatable unit moves, pull it by one of its corners back to its original location of installation. Always keep the inflatable unit away from swimming pools and other sources of water.

· Inclement Weather: Once there is a threat of inclement weather, including strong winds, thunderstorms (especially when lightening is present), or severe cold weather (below 40 degrees), children should immediately exit the inflatable. The blower should thereafter be switched off and removed, and the unit allowed to deflate.

· Deflation: Should the unit begin to deflate, do the following: First, have all children exit the unit immediately. Next, if the motor has stopped, make sure that it has not been unplugged. If the motor is still running, check the air intake on the side of the motor for blockage, and check both blower tubes on the inflatable unit to make sure that they are tightly tied off. Never allow users in or on a partially inflated unit.

· Alterations: No alteration in or attachments to the inflatable unit are allowed, period.

· General Misuse: Do not allow users to play or climb on walls, sides, or roof of inflatable. Do not allow the inflatable to rub up against any surface. Never place a water hose or water in general onto the inflatable. If the inflatable should become wet, have an adult wipe down unit before users return. Inflatable should not be wet when users enter the unit.